Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the warranty policy on iFLY luggage?
We offer a 10-year or 20-year warranty depending on the specific collection purchased. This covers manufacturing defects in materials and workmanship to ensure your travels remain stress-free.
How do I clean and maintain my hardside suitcase?
To keep your luggage looking new, simply wipe the shell with a damp cloth and mild soap. Avoid abrasive cleaners, and always ensure the interior is completely dry before storing.
What are the shipping costs and delivery times?
We offer free standard shipping on orders over a certain threshold within the continental US. Orders typically process within 1-2 business days, with delivery taking 3-7 business days.
Can I return my luggage if I change my mind?
Yes, we accept returns within 30 days of purchase, provided the item is unused and in its original packaging with all tags attached.
How do I reset the TSA-approved lock on my suitcase?
Each luggage piece comes with a specific instruction manual. Generally, you set the dials to 0-0-0, press the reset button with a pen, enter your new code, and slide the latch to lock it in.
Are iFLY carry-ons compatible with major airlines?
Our carry-on collection is designed to meet the overhead bin requirements of most major domestic and international airlines, but we always recommend checking your specific carrier's dimensions before flying.